Lockport Union-Sun & Journal —
At the airline counter, we were told that our plane to Buffalo had not arrived. It was still in a southern city that I cannot remember. We were further told that because our flight was considered a connection from the southern city, the airline was not required to put us up in a hotel.
Lots of stuff hit the fan then, I can tell you.
In the end, the squeaky wheel got the grease, because we not only were put up in a hotel, but were given free meal vouchers at the hotel to boot. We went to the hotel and got to sleep around 1 a.m., but had to be up at 4 to make our 7 a.m. flight.
We missed the first shuttle to the airport by two minutes. When we arrived at the airline’s ticket counters, the self check-in feature wasn’t working. We went to curbside check-in, and got in line. There were six people ahead of us. When it was our turn, all of the computers went down.
By this point, the line for the regular ticket counters was easily 50 people deep, and we had an hour to make our flight.
We politely asked an airline representative what we could do to make sure we don’t miss our flight.
“You can get up at 4 a.m. like most of the people did,” the man said.
“We did get up at 4 a.m. but your computers went down, and we wouldn’t be here in the first place if your airline didn’t &@$%# us yesterday.”
Apparently this New York City native had never heard “&@$%# “ before, because he advised me if my attitude didn’t change, I wouldn’t get on any flight. In other words, he could be a jerk, but I could not.